Guru Support Plan
The right plan for your needs.
Choose the one that works best for you.
Feel free to contact us for more information:
1-866-623-6911 or
support@gurusports.zendesk.com
Basic
99$
monthly
- 80% below the original $499 monthly license fee
- Term: 2 years
- Licensed use of the Guru Bike Finder, Quick Fit and Guru Optimization software packages
- Access to all digital assets and content for use in print, web and social media
- Listing on the Guru Fit/Service locator on the Guru website
- Service response within 24-48 hours of request
- Warranty parts charged according to price list
Recommended
Premium
149$
monthly
- 70% below the original $499 monthly license fee
- Term: 2 years
- Licensed use of the Guru Bike Finder, Quick Fit and Guru Optimization software packages
- Access to all digital assets and content for use in print, web and social media
- Listing on the Guru Fit/Service locator on the Guru website
- Priority technical support response – under 12 hours, primarily same day diagnosis and fix
-
Extended warranty on wearable parts – motors, tires, clamps etc. ( see listing for coverage details )
- Parts – no charge
- Express shipping – no charge
- Flex pay option to suspend payments a total of 3 months over the term of the 24-month contract
- Improved rider scan accuracy and reliability using the new Microsoft Azure Kinect DK camera (sold separately)
- Access to new features and fixes to UI over the 24-month period
- Backup of all customer fits and related data to our cloud-based server with enhanced encryption
IMPORTANT: Premium service plan is NOT available to generation 1.0 Guru fit bike users.
Guru Bike Discovery Plan
Feel free to contact us for more information: 1-866-623-6911 or support@gurusports.zendesk.com
Bike Discovery
499.99$
- Lifetime license fee